Recognition highlights commitment to service, transparency, and long-term customer relationships
DRC, a specialist telecoms provider delivering mobile, connectivity, telephony and IoT solutions to UK businesses, has been awarded the Customer Excellence Award by Vodafone Business as part of its annual Partner of the Year awards.
The award recognises partners who consistently deliver outstanding service and support to customers, demonstrating a strong commitment to customer outcomes, innovation and long-term relationship management.
With a partnership spanning more than 25 years, DRC has built a reputation for combining enterprise-grade Vodafone infrastructure with a highly personalised, hands-on approach. Customers benefit from direct access to named account managers, clear and jargon-free advice, and a service philosophy centred on accountability.
“Our approach is simple – we answer, we own and we resolve,” said Sue Elliott, Managing Director at DRC. “We’re absolutely delighted to receive this award from Vodafone. Customer service is something we care deeply about, it’s at the heart of everything we do. We genuinely get to know our customers, their challenges and what matters to them, and we take real pride in being there when they need us most. This recognition means a great deal to the whole team, as it reflects the passion, ownership and commitment they bring to supporting our customers every single day.”
DRC’s customer-first approach is reflected in its 12-month rolling Net Promoter Score of 98, underpinned by a strong internal culture that prioritises employee engagement and ownership. The company reports an employee Net Promoter Score of +75, reinforcing the link between employee experience and customer outcomes.
A key differentiator is DRC’s unique in-house analytics platform, Hydra, which provides customers with clear, actionable insight into mobile usage and billing. By turning complex data into transparent reporting, Hydra enables businesses to proactively manage costs and make informed decisions, strengthening trust and reducing friction.
The award also recognises DRC’s proactive and hands-on support model, where responsibility extends beyond contractual obligations. From hand-delivering SIM cards to prevent downtime to providing reassurance to customers outside of standard working hours, the business places equal importance on resolution and customer confidence.
Kathryn Platt, Head of Indirect at Vodafone praised DRC for its ‘outstanding achievements’ and ‘incredible support’ provided to customers, highlighting the strength of the long-standing partnership and shared commitment to delivering the best possible outcomes.
As DRC continues to grow, the business remains focused on maintaining its personal approach while delivering scalable, enterprise-level telecoms solutions.
