Feature Overview Take Control of Your Telephony

These are just some of the features we can help you implement with your new hosted solution

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Control Your Calls

Time of Day Routing

Control what happens to your caller at different times of the day

Hold and Transfer

Pass calls professionally around your business

Offer Choice

Get your caller to the right destination with a menu or IVR

Don’t Miss a Call

Queue your callers at busy times

Disaster Recovery

Protect yourself against the unexpected, by automatically rerouting calls in an emergency

Be Efficient

Pass information request calls directly to an announcement

Manage Your Team

Gain Real Insight

Personalise a wallboard in the office or on an app with all the real-time stats you need

Record Your Calls

From dispute resolution and staff training to compliant solutions, we can help

Monitoring, Barging and Whispering

Listen live to your team, coach them through a difficult call, or step in when you need to

Skills Based Agent Management

Maintain productivity and help your agents by integrating seamlessly with your CRM

CRM Integration

Control the time available to receive calls – and make sure the right person takes the call

Spread the Load

Send calls to a hunt group, or offer sequential ringing

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Connect, Communicate, Collaborate

Free your Workforce

Integrate a cloud PBX with business mobiles to truly see the magic come alive

Microsoft Teams Calling

Integrate a contact centre solution with MS Teams, or take a calling plan to enhance your Teams experience

Headsets and Handsets

Allow your team to work in the way they choose, with a range of headsets and handsets available

Team Chat

Connect your teams with messaging both internally or externally

Video Conferencing

A simple-to-use but effective collaboration solution

Mobile Twinning

Link your hosted solution with mobile phones to answer calls on the go