Feature Overview Take Control of Your Telephony
These are just some of the features we can help you implement with your new hosted solution
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Control Your Calls
Time of Day Routing
Control what happens to your caller at different times of the day
Hold and Transfer
Pass calls professionally around your business
Offer Choice
Get your caller to the right destination with a menu or IVR
Don’t Miss a Call
Queue your callers at busy times
Disaster Recovery
Protect yourself against the unexpected, by automatically rerouting calls in an emergency
Be Efficient
Pass information request calls directly to an announcement
Manage Your Team
Gain Real Insight
Personalise a wallboard in the office or on an app with all the real-time stats you need
Record Your Calls
From dispute resolution and staff training to compliant solutions, we can help
Monitoring, Barging and Whispering
Listen live to your team, coach them through a difficult call, or step in when you need to
Skills Based Agent Management
Maintain productivity and help your agents by integrating seamlessly with your CRM
CRM Integration
Control the time available to receive calls – and make sure the right person takes the call
Spread the Load
Send calls to a hunt group, or offer sequential ringing
Connect, Communicate, Collaborate
Free your Workforce
Integrate a cloud PBX with business mobiles to truly see the magic come alive
Microsoft Teams Calling
Integrate a contact centre solution with MS Teams, or take a calling plan to enhance your Teams experience
Headsets and Handsets
Allow your team to work in the way they choose, with a range of headsets and handsets available
Team Chat
Connect your teams with messaging both internally or externally
Video Conferencing
A simple-to-use but effective collaboration solution
Mobile Twinning
Link your hosted solution with mobile phones to answer calls on the go
