Beninca UK is a subsidiary of the Beninca Group, an Italianbased manufacturer specialising in automated access solutions. From electric gates for residential properties to high-security counter-terrorism barriers used in airports, Beninca UK provides a wide range of automated access products. Serving the B2B market, they cater to customers from small professional installers to large corporate and industrial clients. Committed to excellence, Beninca prioritise highquality materials and cutting-edge technology.
Beninca faced significant challenges with its previous large telecommunications provider, which operated with a bureaucratic approach that led to frequent failures. After signing up for an upgraded leased line, the company encountered months of delays, miscommunication, and poor service. The upgrade process took over eleven months and was left unresolved, leaving Beninca frustrated with inefficiencies and a lack of support. The situation escalated when their provider attempted to charge them a significant amount of money for an early cancellation fee on a service that was never delivered.
Beninca UK was introduced to DRC through a referral from their landlord, who was a long-standing customer of DRC’s. After a positive experience with DRC’s technical support team helping to configure a SIM card, Beninca decided to explore their services further. The company was keen to move away from a large, impersonal provider in favour of a service-oriented telecoms partner that could offer reliability, clarity, and personalised support.
Jamie Berry, Director of Beninca said “We’re a busy team, we simply don’t have the bandwidth to deal with additional problems – we’re focused on solving our own. That’s why we look for suppliers who complement what we do and make our lives easier. It’s not just about price; it’s about the level of support and service we receive. DRC has truly complemented our business and made a real difference in simplifying my workload.
DRC provided Beninca with a tailored Vodafone solution, addressing their telecom needs with efficiency and expertise. The transition involved:
From the start, DRC took a hands-on approach to implementation. Unlike large service providers, they conducted a thorough site survey to fully understand Beninca’s needs and ensure a smooth transition. Debbie Elliott, Head of Sales from the DRC team, personally visited Beninca to assess their requirements, explaining everything along the way and presented the best options for the business. Their approach was highly personalised, ensuring the solutions were tailored to Beninca’s specific needs. On the day of the switchover, Tom, a key member of DRC’s support team, was onsite to oversee the process, troubleshoot any issues, and ensure everything went seamlessly. Beninca was particularly impressed with the level of support received. Tom’s proactive approach and clear communication made a significant difference, ensuring technical complexities were handled with ease. Unlike other IT support teams that can be overly technical, DRC explained solutions in layman’s terms, making it easy for the team to understand and implement necessary changes.
Since switching to DRC, Beninca UK has experienced:
The relationship has grown beyond telecoms, with Beninca now purchasing hardware such as tablets through DRC to support its expanding sales and warehousing workforce.
Beninca’s transition to DRC highlights the importance of choosing a telecoms partner that prioritises service and reliability. By switching from a large, bureaucratic provider to a responsive, customer-focused company like DRC, Beninca UK has been able to focus on its business without the constant frustrations of miscommunication and poor service. Jamie Berry said “DRC has been a game-changer for us. They deliver what they promise, provide outstanding support, and truly care about their customers. Our experience with DRC has been excellent, and we look forward to continuing our partnership. We’re confident that as we grow, DRC has the expertise and scalability to support our expansion every step of the way.” With DRC’s support, Beninca now has a reliable communications infrastructure that meets As Beninca UK continues to grow, the company has aggressive expansion plans, which will include new locations across the UK. Given the positive experience with DRC, they are confident in DRC’s ability to support their growth by providing the necessary connectivity and infrastructure.
