BENINCA UK - DRC Ltd

BENINCA UK CASE STUDY

A Seamless Transition to Reliable Communications

Company Overview

Beninca UK is a subsidiary of the Beninca Group, an Italianbased manufacturer specialising in automated access solutions. From electric gates for residential properties to high-security counter-terrorism barriers used in airports, Beninca UK provides a wide range of automated access products. Serving the B2B market, they cater to customers from small professional installers to large corporate and industrial clients. Committed to excellence, Beninca prioritise highquality materials and cutting-edge technology.

At a Glance

Challenges

Frequent Failures
Miscommunication
Lack of Support
Persistent Delays

The Solution

New Leased Line
Modern VoIP System
Vodafone UC App
Recorded Call Logs & Analytics
Vodafone Mobile Sevices

Benefits

Improved Reliability
Better Customer Support
Simplified Remote Work
Increased Operational Efficiency
Cost Savings
Scalability

We look for suppliers who complement what we do and make our lives easier. It’s not just about price; it’s about the level of support and service we receive. DRC has truly complemented our business and made a real difference in simplifying my workload.

THE CHALLENGE

Beninca faced significant challenges with its previous large telecommunications provider, which operated with a bureaucratic approach that led to frequent failures. After signing up for an upgraded leased line, the company encountered months of delays, miscommunication, and poor service. The upgrade process took over eleven months and was left unresolved, leaving Beninca frustrated with inefficiencies and a lack of support. The situation escalated when their provider attempted to charge them a significant amount of money for an early cancellation fee on a service that was never delivered.

WHY DRC?

Beninca UK was introduced to DRC through a referral from their landlord, who was a long-standing customer of DRC’s. After a positive experience with DRC’s technical support team helping to configure a SIM card, Beninca decided to explore their services further. The company was keen to move away from a large, impersonal provider in favour of a service-oriented telecoms partner that could offer reliability, clarity, and personalised support.
Jamie Berry, Director of Beninca said “We’re a busy team, we simply don’t have the bandwidth to deal with additional problems – we’re focused on solving our own. That’s why we look for suppliers who complement what we do and make our lives easier. It’s not just about price; it’s about the level of support and service we receive. DRC has truly complemented our business and made a real difference in simplifying my workload.

THE SOLUTION

DRC provided Beninca with a tailored Vodafone solution, addressing their telecom needs with efficiency and expertise. The transition involved:

A new leased line with minimal downtime.
A modern VoIP system with better call management and analytics.
A seamless migration from their incumbent supplier with hands-on technical support from DRC.
The adoption of the Vodafone UC Business App for remote working, eliminating the need for desk phones at home.
Recorded call logs and analytics for improved tracking, call retrieval and performance insights.
Support for internal communications by implementing Microsoft Teams, making warehouse operations more efficient and improving collaboration between on-site and remote employees.
After successfully implementing the initial solutions, Beninca expanded their partnership with DRC to include Vodafone mobile services, now confident in their expertise and service quality.

IMPLEMENTATION

From the start, DRC took a hands-on approach to implementation. Unlike large service providers, they conducted a thorough site survey to fully understand Beninca’s needs and ensure a smooth transition. Debbie Elliott, Head of Sales from the DRC team, personally visited Beninca to assess their requirements, explaining everything along the way and presented the best options for the business. Their approach was highly personalised, ensuring the solutions were tailored to Beninca’s specific needs. On the day of the switchover, Tom, a key member of DRC’s support team, was onsite to oversee the process, troubleshoot any issues, and ensure everything went seamlessly. Beninca was particularly impressed with the level of support received. Tom’s proactive approach and clear communication made a significant difference, ensuring technical complexities were handled with ease. Unlike other IT support teams that can be overly technical, DRC explained solutions in layman’s terms, making it easy for the team to understand and implement necessary changes.

THE RESULTS

Since switching to DRC, Beninca UK has experienced:

Improved Reliability: The new telecommunications infrastructure is stable and efficient.
Better Customer Support: A dedicated team that responds promptly and effectively with a personalised service.
Simplified Remote Work: The Vodafone UC Business App allows remote employees to stay connected effortlessly.
Increased Operational Efficiency: Microsoft Teams integration has streamlined warehouse communication and order processing.
Cost Savings: DRC provided a more cost-effective solution than their incumbent, without compromising on quality.
Scalability: Future proof solutions that can grow as Beninca’s business needs change and expand.

The relationship has grown beyond telecoms, with Beninca now purchasing hardware such as tablets through DRC to support its expanding sales and warehousing workforce.

Tom is truly outstanding - I don’t have enough superlatives for him. He genuinely cared, took a real interest in our challenges, and was always ready to help. My experience with DRC has been excellent - it’s refreshing to work with a company that supports my business rather than creates obstacles.

IN SUMMARY

Beninca’s transition to DRC highlights the importance of choosing a telecoms partner that prioritises service and reliability. By switching from a large, bureaucratic provider to a responsive, customer-focused company like DRC, Beninca UK has been able to focus on its business without the constant frustrations of miscommunication and poor service. Jamie Berry said “DRC has been a game-changer for us. They deliver what they promise, provide outstanding support, and truly care about their customers. Our experience with DRC has been excellent, and we look forward to continuing our partnership. We’re confident that as we grow, DRC has the expertise and scalability to support our expansion every step of the way.” With DRC’s support, Beninca now has a reliable communications infrastructure that meets As Beninca UK continues to grow, the company has aggressive expansion plans, which will include new locations across the UK. Given the positive experience with DRC, they are confident in DRC’s ability to support their growth by providing the necessary connectivity and infrastructure.