BRENMAR CASE STUDY

Effortless Connectivity: A seamless shift to reliable Telecoms

Company Overview

A family-run business since 1976, Brenmar specialise in fitting out workspaces for blue-chip companies. Based in Southampton, they began as an electrical contracting firm and have continually evolved to meet the changing needs of the industry. Operating primarily in the South and up to Central London, they manage complex projects that demand seamless coordination between teams, suppliers, and clients. To maintain efficiency and deliver high-quality results, they rely on robust, reliable communication systems that support their workforce both on-site and remotely.

At a Glance

Challenges

Poor Communication
Inconsistent & Poor Service
Incorrect Billing
Lack of Transparency

The Solution

Vodafone Mobile Services
Vodafone Business Unified Communications
SoGEA Connectivity
Hydra – Analytics Solution to Track Mobile Usage

Benefits

Improved Reliability
Enhanced Customer Support
Increased Operational Efficiency
Cost Savings & Transparency
Smarter Insights

The DRC team is fantastic - efficient, proactive, and responsive. Ian, Tom, and Jason are friendly, helpful, and quick to follow up, often responding to emails within minutes. They don’t just resolve issues; they check in afterwards to ensure everything is running smoothly.

THE CHALLENGE

Brenmar had a long-standing relationship with their previous telecoms provider until it was acquired by a larger corporation. While services initially remained unchanged, issues started to emerge creating significant challenges. Response times became unacceptably slow, with some support queries left unanswered and no clear resolution timelines. Unexpected services and charges appeared on invoices without transparency or prior notice, and terms and conditions were altered without clear communication. With no dedicated support consultant, they were repeatedly passed between different representatives, having to re-explain issues every time. It became clear they were no longer a priority – just a number rather than a valued customer.

WHY DRC?

Frustrated with the decline in service, Operations Manager Louise Hinckley turned to Ian Milton, a trusted contact who had recently joined DRC. Brenmar needed a telecoms partner that valued relationships, operated with integrity and provided transparent, honest communication. They also sought a provider that could deliver a more reliable and personalised service. DRC’s reputation for hands-on support, proactive account management and their customer-first approach made them the ideal choice.

THE SOLUTION

DRC delivered a customised solution for Brenmar, ensuring their telecom needs were met with care and reliability.

Vodafone mobile services providing reliable connectivity, flexible plans, and robust network coverage to support Brenmar’s workforce.
Dedicated SoGEA connectivity for a streamlined, high-performance internet connection without the need for a traditional phone line.
Vodafone Business Unified Communications for an integrated, future-ready telecoms solution.
A seamless migration from their incumbent supplier with hands-on technical support from DRC.
The adoption of the unique DRC Hydra Analytics Solution providing valuable insights into their mobile data, from billings to devices, usage, and users.

IMPLEMENTATION

With no contractual obligations tying them to their previous provider, Brenmar transitioned to DRC seamlessly. The dedicated support team meticulously managed the entire migration process, providing clear guidance and regular updates. A structured, step-by step approach ensured minimal disruption with transparent communication around requirements and timelines, making the switch smooth and hassle-free.

THE RESULTS

Since switching to DRC, Brenmar has benefitted from:

Dedicated Support – A reliable team providing quick response times, proactive follow-ups, and speedy resolutions.
Cost Savings & Transparent Pricing – A more competitive package without unnecessary add-ons or hidden fees.
Smarter Insights – Access to Hydra, DRC’s smart analytics platform, providing deeper insights into mobile usage and helping optimise their telecoms strategy.
Enhanced Flexibility – Implementation of Vodafone Central’s soft calling for remote workers, improving mobility and efficiency.
Operational Efficiency – With DRC taking care of the operational workload, the team at Brenmar can focus on their priority tasks and strategic goals.

The transition to DRC was seamless. Their team kept us informed every step of the way, making the whole process smooth and stress-free

IN SUMMARY

Brenmar now enjoys a stable, transparent, and responsive service that puts their needs first. They are particularly impressed by Hydra, finding it an unexpected yet valuable addition at no extra cost. With DRC’s proactive support and deep understanding of their business, Louise and the team have gained confidence that their telecoms are in safe hands. By partnering with DRC, Brenmar benefits from a provider that prioritises service, transparency, and longterm success, ensuring their communications infrastructure remains reliable and future-ready.