Business VoIP Phone Systems
Business VoIP Phone Systems That Keep Your Team Connected
A reliable phone system is essential for keeping your business, your teams and your customers connected.
At DRC, we provide flexible business VoIP phone systems that let your employees make and receive calls wherever they’re working, using desk phones, computers, or mobile devices.
Whether you’re replacing an outdated phone system, supporting hybrid teams or looking for a more flexible way to manage business calls, we’ll help you find the right solution for the way your business works. From Microsoft Teams Calling and Microsoft Teams Direct Routing to platforms such as Vodafone Business Unified Communications, Gamma Horizon and Cisco Webex, we can help you find the right solution for your business. And with dedicated relationship management and ongoing support, you’ll have real people on hand whenever you need us.
What Is a VoIP Phone System?
VoIP, or Voice over Internet Protocol, allows you to make and receive business calls over an internet connection rather than a traditional phone line.
Because your phone system is cloud-based, your team isn’t tied to a particular office or desk. Calls, numbers, users and features can be managed centrally, making it easier to support flexible working and adapt your phone system as your business changes.
For businesses, this provides a flexible, scalable and easy-to-manage alternative to traditional business telephony.
A Business Phone System Built Around How You Work
Every business communicates differently, so we won’t simply give you a standard package and leave you to manage it.
We’ll take the time to understand your team, locations, existing technology and how your customers contact you before recommending a VoIP phone system that fits the way your business actually works.
Whether you need a straightforward VoIP phone system for a small business or a more advanced solution supporting multiple locations, integrations and larger teams, we’ll help you find the right set-up. This could include a traditional VoIP solution, Microsoft Teams Calling, Operator Connect or a platform such as Gamma Horizon with Cisco Webex, depending on your requirements.
Why Choose a VoIP Phone System?
Work From Anywhere
Give employees access to your business phone system wherever they’re working, helping office-based, remote and mobile teams stay connected.
Scale as Your Business Changes
Add users, numbers and functionality as your requirements change without replacing your entire phone system.
Bring Your Communications Together
Connect your phone system with tools your teams already use, including Microsoft Teams and popular CRM platforms.
Manage Everything More Easily
Control users, extensions, call routing and other settings centrally, or let DRC manage your system for you.
VoIP Features to Support Your Business
Calling across desk phones, desktops and mobile devices
Use the device that works best for you, for greater flexibility
Call routing and hunt groups
Get every call to the right person first time, for faster responses
Call Recording
Capture calls for quality, compliance and training, for greater accountability
Microsoft Teams integration
Extend Teams with business calling, for simpler communication
CRM Integrations
Connect calls with your customer data for more informed conversations
Reporting and Analytics
Turn call data into useful insights for better visibility
Online Administration
Stay in control and make changes with ease for greater flexibility
Support for remote and hybrid teams
Keep your teams connected wherever they work for seamless collaboration
VoIP Platforms to Suit Your Business
We work with trusted technology partners to provide flexible VoIP solutions based on your business requirements, including:
- Gamma Horizon with Cisco Webex
- Gamma Horizon Contact Centre
- Cisco Webex
- Vodafone Business Unified Communications
- RingCX from RingCentral
- CallSwitch
And Connectivity / Integration solutions including:
- Operator Connect
- Microsoft Teams Calling
- Microsoft Teams Direct Routing
Rather than taking a one-size-fits-all approach, we’ll help you understand which platform, features and setup are right for your team, taking into account how you work now and what you’ll need as your business develops.
VoIP Phone Systems for Small Businesses
A VoIP phone system gives small businesses access to professional call management without needing complicated on-site telephone infrastructure.
Whether you have a small office, employees working from home or a team spread across different locations, your phone system can bring everyone together under the same business numbers and calling platform.
Solutions such as CallSwitch, Microsoft Teams Calling and other flexible VoIP platforms can provide the functionality small businesses need, while allowing users and features to be added as the business grows.
As your business grows, users and functionality can be added without having to start again with a completely new system.
Why Businesses Choose DRC
Dedicated Relationship Management
You’ll have a dedicated Relationship Manager who understands your business and communications setup. No faceless call centres or being passed from department to department.
Fully Managed Support
If you don’t want to manage your VoIP system yourself, you don’t have to. Our team can take care of configuration, users and ongoing changes for you.
The Right Solution for Your Business
Because we work with different platforms, we can recommend a solution based on what your business actually needs rather than trying to fit every customer onto the same platform.
One Provider for Your Communications
Alongside your VoIP phone system, DRC can support your business mobile, Microsoft Teams, data connectivity and wider communications requirements.
Why DRC?
We believe business communications should make life easier, not add another layer of complexity. That’s why exceptional customer service is at the heart of everything we do.
With over 34 years of experience, we help businesses choose, implement and manage reliable communications solutions that support the way their teams work. Our commitment to putting customers first is reflected in our NPS score of 95 and has been recognised through our 2026 Thames Valley Chamber of Commerce Business Awards – Excellence in Customer Service and our Vodafone Customer Excellence Award.
From initial setup and number migration to ongoing changes and support, you’ll have a dedicated team on hand to help. And because we can bring your mobile, telephony, connectivity and collaboration services together, you don’t have to manage multiple providers every time something changes.
FAQs Section
- What is a VoIP phone system?
A VoIP phone system allows businesses to make and receive calls over an internet connection rather than traditional phone lines. - How does a business VoIP phone system work?
Calls are routed over your internet connection, allowing users to make and receive business calls from phones, computers and mobile devices. - Is VoIP suitable for a small business?
VoIP can give small businesses professional calling features with the flexibility to add users and functionality as they grow. - Can I keep my existing business phone number?
In most cases, yes. Your existing business numbers can usually be transferred to your new VoIP system. - Can employees use VoIP when working from home?
Employees can access the business phone system wherever they have a suitable internet connection. - Does VoIP integrate with Microsoft Teams?
Solutions such as Microsoft Teams Calling, Operator Connect and Direct Routing can integrate business telephony with Teams. - Can a VoIP phone system integrate with our CRM?
Many VoIP solutions can integrate with popular CRM platforms, helping connect customer information with your calls. - Can business calls be recorded?
Call recording is available with many VoIP solutions, depending on the platform and configuration. - Which VoIP platform is right for my business?
It depends on your users, requirements and existing technology. DRC can help you choose the most suitable platform and set-up. - Can DRC manage our VoIP phone system for us?
We can provide ongoing support and manage users, configuration and changes on your behalf.
Ready for telecoms that are simple, transparent and genuinely supported? Let us find the right solution for your business.