Newbury, UK – July 2026 – DRC, the specialist telecoms provider, is proud to announce that it has been named Winner of the Excellence in Customer Service Award at the 2026 Thames Valley Chamber of Commerce (TVCC) Business Awards.
The award recognises organisations that consistently deliver outstanding customer experiences and reflects DRC’s long-standing commitment to providing responsive, relationship-driven support to businesses across the UK.
The accolade follows closely on the heels of DRC’s recent success at the Vodafone Indirect Partner Awards, where the company received the Vodafone Customer Excellence Award. Winning two customer service awards in such quick succession is a powerful endorsement of DRC’s customer-first culture and the dedication of its team. Together, these prestigious accolades reinforce the company’s reputation for putting customers at the heart of everything it does.
For more than 30 years, DRC has supported organisations with fully managed mobile, connectivity, telephony and IoT solutions, combining enterprise-grade technology with a highly personalised service model. Every customer benefits from a dedicated relationship manager, an experienced in-house support team and a culture built on ownership, accountability and long-term partnership.
This customer-first philosophy is reflected in DRC’s outstanding performance metrics, including a rolling Net Promoter Score (NPS) of 98 and a business that continues to grow through customer referrals and long-standing relationships.
Commenting on the award, Sue Elliott, Managing Director at DRC, said:
“Winning the Excellence in Customer Service Award is an incredible achievement for everyone at DRC. While we’re proud of the technology and solutions we deliver, it’s our people who truly set us apart. Every member of the team is passionate about going the extra mile for our customers, and this award is a reflection of their dedication, expertise and commitment to doing the right thing.
To receive this recognition so soon after winning the Vodafone Customer Excellence Award makes it even more special. It reinforces that our customer-first approach isn’t just something we talk about – it’s embedded in everything we do.
We’d like to thank the Thames Valley Chamber of Commerce for this fantastic recognition, and most importantly, thank our customers for their continued trust and support. Their success is our success, and we’ll continue striving to raise the bar for customer service every day.”
The award highlights DRC’s ongoing investment in its people, customer experience and innovative service delivery. From proactive account management and transparent commercial models to its in-house analytics platform, Hydra, DRC continues to help organisations simplify and optimise their business communications while delivering exceptional service at every stage of the customer journey.
As DRC continues its growth journey, these latest accolades provide further recognition that exceptional customer service remains the foundation of the business and the driving force behind its continued success.
