030 Not-for-Profit Numbers Wear your badge with pride
An exclusive range of UK numbers for charities and not-for-profit organisations. Fast becoming the range of choice for donation lines and other charity interactions, by advertising an 030 number you can give trust to your callers that you are a bona-fide not-for-profit and that your callers’ donations will be going to a brilliant cause.
With every DRC 030 number comes a bundle of inclusive minutes to suit your needs, some clever call handling technology and disaster recovery. With the option to add advanced call management features, we can ensure you have the perfect solution for your business needs.
Advanced call handling features for an efficient customer-centric business:
This is a handy tool if you manage business calls on a non-dedicated line, such as a mobile, or if you would like to know about the enquiry before you answer it. For example the whisper could tell you ‘accounts enquiry’ or ‘business call for ABC systems’
Choose to play a custom welcome announcement before connecting the call – this looks professional, reassures callers they have reached the right destination and avoids any wated time dealing with a wrong number.
Capture all inbound calls to your business, or record on demand. A great value addition if you want to focus on customer retention, customer service training and enhance sales techniques.
Hunt groups can be set to try two or more numbers in different ways. This can be great for a small business, for example trying a landline first then a mobile, or for bigger teams it can try multiple numbers simultaneously, or in order, or via a set ratio.
Voicemail to Email
This is a brilliant tool which allows you to personalise your voicemail greeting and then we can deliver the message to up to three email recipients – much easier to share around the business than relying on one person’s voicemail.
Time of Day Routing
Set your core business hours, to streamline your callers’ experience, route calls differently at times when you are shorter-staffed, or during staff meetings. Your business needs don’t need to impact your callers.
If you want to have a failover situation, where calls originally go to one person then the system attempts others in a list if user 1 is busy, this is the feature for you.
If the unthinkable happened and there was a fault on your phone system, re-route your inbound calls to a number or numbers of your choice, to ensure full business continuity.
This is a sophisticated system that allows your business to accept more calls, even if you don’t have the capacity to answer them straightaway. Announce your special offers to callers in the queue, or play music.
Fax to Email
Many businesses still rely on the traditional fax machine for communication, but it doesn’t mean you have to rely on the piece of plastic in the office. This is a great solution if you have a no carbon footprint target in your business.
Audio Conference Service
Although Teams and video meetings are becoming more commonplace, they are much harder to dial in to if you are on the road. Offer a friendly number that can come out of your callers’ bundled minutes and record the calls to act as minutes.
Missed Call Alerts
Never miss a call again! Be alerted to who has called you, even if they have hung up before the call has connected. Make sure your teams are on the ball and you aren’t missing valuable enquiries!
Skills Based Routing
Allow your remote workers to log in or out of hunt groups according to their skill set and working patterns. Allow your admin users to manage agents and monitor performance via a mobile app. A brilliant addition to a remote workforce.
Find out more about the different types of Cloud-based Business Phone numbers